ABOUT US │ THE COMMUNICATION
All design communication happens by In-Person Meetings, Phone or E-mail. Please reserve texts for emergencies and schedule changes only. It is impossible to track design feedback via text and, in order to ensure success, email is the ideal option.
Our business hours are M-F, 9am-5pm, and we strive to respond to all calls and emails within one business day. Expect communication from team members and “IVY,” our contracted design business software. We respect your time and your family and therefore we do not meet during evenings and weekends unless otherwise discussed.
“It’s Perfect!” can mean many things to many people. Nothing is truly perfect; human hands make things. It is the designer’s job to define the industry tolerance level based on experience. Murphy’s Law of Design = If something can go wrong, it will. Through teamwork, understanding, and patience we get back on track and find our beautiful version of perfection together.
Our priority is to source the highest quality item the budget allows. The Neighbor's House is granted pricing only available to the trade. We have cultivated the relationships with these vendors out of experience and earned trust.
The Neighbor's House will keep you informed on order progress as we receive information from factories or vendors. Expected ship dates can often change or not be accurate, especially in these uncertain times.
ABOUT US │ THE PRODUCTS
Things don’t always arrive on time or in good shape. Below is information that proves helpful
when dealing with furnishings.
Returns: Custom orders take time to produce and are always non-returnable.
Lead Times: Almost always take longer than expected. Add 4 weeks to factory estimates.
Discontinued: There will be times when a selected item is no longer available. While disappointing, I assure you we will find solutions.
Damages: Goods damaged during shipping will be resolved in the form of discounts, repair, or replacement. The factory usually makes this decision. The Neighbor's House is not responsible for costs associated with damaged pieces and charges apply if our services are needed to manage loss and damage.
Freight Charges: Are added to the price and are based on fuel costs, tariffs, or surcharges at any given time. These could be as much as 20% over the item’s cost.
Back Orders: Items may be out of stock and scheduled for production. Factory expected ship dates are not guaranteed
ABOUT US │ THE FINANCIALS
Stephanie Blackford is billed at a rate of $150/hour, including any site visits, client meetings, contractor meetings (with or without the client present), team meetings, creating drawings/ layouts, retail shopping, sourcing, and office time. All time, including phone calls, texts, and emails is billed.
DESIGNER TRAVEL: Travel time is charged when a location is over 30 minutes away. Projects outside the Denver area will require a negotiated travel package at project start.
DESIGN ASSISTANT RATE: Design Assistants are billed at $85 per hour.
INSTALL MANAGEMENT: Unless otherwise notified, The Neighbor's House will be present at every install to ensure proper installation and identify potential problems. This protects you from having to evaluate issues and speeds rate of return for defects. This time is billed accordingly.
GOODS: The Neighbor's House carries many trade accounts receiving 10-50% off published MSRP. We source, place orders, track, and oftentimes receive all goods. *NOTE* All goods ordered through The Neighbor's House are final sale/non-returnable. All goods will be invoiced at time of accepted proposal. Lead times vary based on availability and production. If there is a mistake on an order, we will make it right!
SELF PURCHASING: There may be the odd time when you would like to purchase items directly from a vendor other than The Neighbor's House. Please bear in mind that we will not be responsible for the receiving or management of these goods. Replacing an item NOT originally sourced by The Neighbor's House may also incur further design hours to rework previous plans around that purchase.
VENDOR/SUBS ERRORS: You are hiring a designer to achieve a unique look. We often ask artisans and manufacturers to stretch past their “typical” work to do something extraordinary for your project. Errors can occur in this process. We will rectify these errors, but this also takes billable time. We will be very fair in our billing.
HOURLY BILLING: Budget is discussed at project start. We estimate the total hourly fee to completion. A retainer of 50% is required to begin work. You will receive monthly paid invoices from this retainer. As funds become exhausted, we will request additional funds.
INVOICES FOR GOODS: Invoices may be paid online by credit card, bank draft, or by personal check. Credit card processing fees apply.
We welcome questions and happily address concerns. The expectation is for perfection in all documentation, however, as mere mortals, sometimes things get missed. Mistakes do happen and we ask for your patience in rectifying them.
Thank you for your time and trust and input — we look forward to working with you.
Design isn't scary. Shopping for bathing suits is scary. Snakes are scary. Design is way better than shopping for bathing suits or dealing with snakes.
The Neighbor's House sends a client profile document to allow you to share details of your space. Once that is completed, we schedule an initial consult to discuss layout, timeframe, budget and more. We address the challenges and end-goals of your home or workplace. We then create a custom proposal that integrates all aspects specific to your project.
What makes working with The Neighbor's House easy? Sharing your wants and dreams and then allowing us to make them happen. When we source and order and install and put the finishing touches on your space, we are quick and efficient because we have done this a bunch of times.
Each project is unique, and we intend to treat it that way from start to finish. Know that we will discuss all the details of your project – including an honest conversation about costs and budgets. We offer discounts to teachers and care-givers because we think those jobs are super hard. We also give a portion of our proceeds to The Delores Project, an organization that supports safe housing for women and children.
Our service options include:
Initial Consult |
Want us to take a look? Our initial consult allows us to review the profile form, tour the space, define general scope of work and create a connection between designer and client.
Investment - $175
Full Design |
Ready for change? Our full design service is meant to be an inclusive experience, allowing us to work in tandem to reinvent and re-imagine your space. From the big picture to the small details, The Neighbor’s House will create a custom plan that includes a full-color inspiration board, sourcing, hiring, purchasing, implementation and installation.
Investment - dependent on scope of work
Selling your home? The Neighbor’s House can get your house market-ready by creating a space that is functional and fun, timeless but on trend. Well-staged homes sell quick -
and quick is good.
Investment - Hourly rate of $150/ hour for consultation and $2200 minimum for full-stage
Just need a little help? The Neighbor's House can provide you with ideas and options that combine your tastes and design trends. And then, you get to spread your wings and leave the nest. If you’re the “I got this” type, this is a perfect option for you.
Investment Per Room:
$350 Per Room Includes:
One 15-minute consultation on-site or virtual
Full-color inspiration board
One 15-minute follow-up meeting to assist with any questions and final decisions